We should all feel confident in getting what we pay for and that we're treated fairly when we spend our money. With this in mind, residents should know how to contact the Consumer Protection Team (CPT) to file a complaint if they feel they’ve been defrauded. The CPT is a division of the Michigan Attorney General’s Office, currently headed by AG Dana Nessel. You are able to file a complaint via Online Complaint Form or fax to 517-241-3771.
“Each year, our Consumer Protection Team helps Michigan consumers by mediating complaints that fall within our jurisdiction,” Nessel said. “I encourage anyone who believes they have been a victim of fraud or deceptive business practices to reach out and file a complaint.”
When the Department receives an online complaint, consumers will be taken to a confirmation screen with their assigned Attorney General file number. The Consumer Protection Team receives thousands of consumer complaints, so it may take a few weeks until a complaint is fully processed.
Before filing a complaint, consumers should keep the following in mind:
- Complaints and supporting materials become public records when they are submitted to the Attorney General’s office. This means that under the Michigan Freedom of Information Act, some of your materials may be disclosed to anyone who asks for them.
- Your complaint may be sent to the business you are complaining about, and it may be sent to other governmental agencies for their review.
- Do not send sensitive personal information, like your social security number or credit card information, unless it is necessary for the investigation of your complaint.
Please call 877-765-8388 with additional questions or concerns.